Frequently Asked Questions
How do I place an order?
You can purchase items directly from our website, or by calling 1-888-427-3362. We accept online orders 24/7. Our knowledgeable Customer Service Representatives are ready to help, by phone or chat, Monday through Friday, 7am to 4pm PST.
Can I make changes to my order?
Many items are made-to-order, and production begins immediately upon order placement. As a result, the item(s) cannot be canceled, changed, returned, or refunded at any time. Each item’s status is indicated on its product page and some In-Stock items may be changed after the order is placed within 1 business day. For more information or to make changes to your order, please chat with us or call a Customer Service Representative at 888-427-3362.
How do I pay for my order?
We accept a variety of payments including PayPal, VISA, MasterCard, Discover and American Express. Gift cards can be redeemed online or by phone. For personal checks or money orders, please contact a Customer Service Representative at 888-427-3362 or chat online.
Do I have to pay in full when I place my order?
Yes, full payment is taken upon ordering.
Will I have to pay sales tax on my order?
Yes, Uncle Sam has his hand out for every order we process.
How do I track my order?
Tracking information is provided via email on your invoice as well as an email from UPS.
Do you sell gift cards?
Yes gift cards are available in denominations of $25 -$200
How do I redeem my gift card online?
Gift card information is taken at the check out page and can be used in conjunction with a credit card.
What if I lose my gift card or merchandise credit?
Contact us immediately, we will try our best to trace the value, but please understand recovery may not be possible.
Shipping, Delivery, and Returns
What shipping options are available?
Shipping is included with your purchase, and most likely will ship with UPS. For larger orders, common carrier could be used.
How much does shipping and handling cost?
Shipping is included with all orders on Windowbox.com
Do you ship internationally?
Shipping is included for all 48 contiguous states. For international shipments, contact us for shipping charges.
Is free shipping included with custom work on Windowbox.com?
For custom work, every effort will be made to incorporate shipping costs into your custom price, ensuring a seamless experience. However, for items that necessitate shipment via common carrier on a pallet or large box, there will be a separate charge to cover the freight cost, which will be clearly outlined in your estimate.
What’s your returns and exchange policy?
Items that are regular stock items are returnable within 15 days of receipt of shipment as long as it is in its original condition. A full refund will be issued for items meeting this condition. You will be responsible for shipping the item back to us unless it was our error.
What do I do if my item arrives damaged?
Contact us at 888-427-3362 or by chat or email service@windowbox.com
Website and Security
Is the information I give you secure?
All orders are encrypted with Secure Sockets Layer (SSL) technology on both your end and ours. SSL encrypts all of your personal information including credit card number, name, and address, so that it cannot be read as the information travels over the Internet. In order for SSL to work, you must use an SSL-enabled browser.
Please note: email is not encrypted and is not considered a secure means of transmitting your credit card information. If you prefer not to order online, you can place your order by phone at 888-427-3362, Monday through Friday from 7am to 5pm PST.
What are Cookies and how do I enable them?
Cookies are pieces of information that are stored by your hard drive to remember aspects of your visits to a particular website. We use cookies to help us improve your shopping experience by tracking which areas of our site are most and least popular. We never use cookies to store confidential information like passwords or credit card information. Most web browsers automatically accept cookies.
You will need cookies to be turned on when you are logging into your account or when you are attempting to complete a purchase.
Chrome 3.0 or higher: Click the wrench icon at the top right of the browser. Select “Options” from the drop-down menu that appears. Click on the “Under the Hood” tab. You will see an area entitled “Privacy.” Scroll down to “Cookie Settings” and select “Allow all Cookies” from the drop-down box. Click “OK” to close the menu.
Firefox 3.0 or higher: Click the “Tools” menu at the top of the browser. Select “Options” from the drop-down menu that appears. Click on the “Privacy” tab. You will see an area entitled “Cookies”. Click in the checkbox next to “Accept cookies from sites.” A check indicates that this option is selected. Click “OK” to close the menu.
Internet Explorer 11 or higher: Click the “Tools” menu at the top of the browser. Select “Internet Options” from the drop-down menu that appears. Click on the “Privacy” tab. Using the slider graphic, set it to “Medium”. Click “OK” to close the menu.
Safari 3.1 or higher: Click on the “Safari” menu at the top of the screen. Select “Preferences” from the drop-down menu that appears. Click on the “Security” tab. You will see an area entitled “Accept Cookies.” Click in the checkbox next to “Always.” Click “OK” to close the menu.