REFUND/RETURN POLICY

 

At Windowbox.com we strive to ensure your satisfaction with every purchase. If you are not completely satisfied with your order, we offer a transparent and hassle-free refund/return policy. Please read the following guidelines and procedures to understand how we handle refunds and returns:

Eligibility for Refunds/Returns:

All standard items are eligible for a full refund of the purchase price (excluding outbound shipping charges) if you contact us within 15 days of receiving your item(s).
To be eligible for a refund/return, items must be unused, undamaged, and in their original packaging.
Certain items, such as customized products, lighting, or items specified as non-returnable, may not be eligible for refunds/returns. Please check the product description or contact our customer support for more information.

Return Authorization:

Prior to returning any item, please contact our customer support to obtain a Return Merchandise Authorization (RMA) number. Returns without an RMA will not be accepted or processed. 888-427-3362
Include the RMA number on the return package and ensure it is visible and legible.

Return Shipping:

If the return is a result of our error in shipping or a defective item, we will cover the return shipping costs.
In all other cases, customers are responsible for the return shipping charges.

Packaging and Condition:

Please return the item(s) in their original packaging, including all accessories, manuals, and any promotional items that were included.
Ensure the item(s) are securely packaged to prevent damage during transit. We recommend using a traceable shipping method for returns.

Refund Processing:

Once we receive and inspect the returned item(s), we will initiate the refund process.
Refunds will be issued using the original payment method, and the amount refunded will be the purchase price of the item(s) minus any applicable restocking fees or non-refundable charges.
Please allow 3-5 business days for the refund to reflect in your account, depending on your bank or payment provider.

Non-Refundable Items and Charges:

Outbound shipping charges are non-refundable, except in cases where the return is due to our error.
Customized/made to order items, perishable goods, or items specified as non-returnable are not eligible for refunds.

Damaged or Defective Items:

In the rare event that you receive a damaged or defective item, please contact our customer support within 5 days of receiving the item.
Provide detailed information and, if possible, include photographs of the damaged/defective item and its packaging.
We may require the damaged item to be returned to us. Please retain the original packaging as the carrier may need to inspect it.

Please note that this Refund/Return Policy applies only to purchases made directly from Windowbox.com. If you purchased our products through a third-party retailer or platform, their refund/return policies may apply.

If you have any questions or need assistance with your refund/return, please contact our customer support team at 888-427-3362, or via chat, or email at service@windowbox.com.  Our customer service department is available Monday-Friday 7am-4pm, excluding all major holidays.

 

Windowbox.com reserves the right to modify or update this Refund/Return Policy at any time. Please review this policy periodically for any changes.