Frequently Asked Questions

Please notify the scheduling agent of any special requirements. This includes, but is not limited to:

• Challenging roads, driveways or other access points that would be difficult for our trucks.
• Gated-entry access.
• Restricted delivery time frames.
• When a truck liftgate is needed.

Prior to your scheduled delivery time, please clear the space where the delivery will be placed. Our delivery professionals are not permitted to move furniture or heavy items at your home or project site. It is also your responsibility to ensure that all items will fit through access points such as doorways, stairways, hallways, elevators, and around corners.

When your order is delivered, you’ll be asked for a signature. This signature releases the order to you and confirms that your order was received in good condition, releasing Windowbox.com and the carrier from liability.

We strive to deliver your purchase in the quickest and most economical way possible. We review each order individually, using factors like the weight and size of the items, as well as the destination, to determine the proper shipping method or methods. Please note that items ordered together may not ship together.

Small furniture, planters, and accessories ship via UPS, with in-stock items arriving at your door within 4-7 business days. Made-to-order and larger items may ship via Basic Freight Delivery, arriving in approximately 7-10 business days in most areas.

Business days are Monday through Friday, excluding holidays. Learn more about Shipping and Delivery.

You can track your order progress and delivery of items by clicking on the “Your Account” section at the top of every page.

We hold ourselves to a high standard for the quality of our products and customer service. On the rare occasions that you should receive a delivery with a damaged or missing item, please follow these steps:

• You, or your authorized receiver, must inspect the order before signing for it. Upon delivery of your order, you’ll be asked for a signature. This signature releases the order to you and confirms that your order was received in good condition, releasing Windowbox.com and the carrier from liability. For this reason, it’s important that you inspect your delivery before signing.
• If there is any damage or part of your order is missing, you must note this information on the Proof of Delivery form (included in the paperwork that comes with your order).
• If it’s not possible to open the crate to inspect your merchandise immediately, please write “Subject to Inspection” on the Proof of Delivery form.
• You must report any issues within 24 hours of delivery. Issues reported after 24 hours of delivery are not the responsibility of Windowbox.com or the carrier. Please provide applicable documentation, such as photos of the affected items, and/or damage to the shipping container or pallet, along with a copy of the Proof of Delivery form.

In the unlikely event of any production imperfection noted at the time of delivery, Windowbox.com will replace the item, schedule a service technician, and/or provide a touch-up kit to repair the issue at no charge to you. Please contact us for more information.

Please see our complete Returns & Exchanges policy.

We design and manufacture the majority of our products, for unique, durable pieces made from the highest quality materials. This approach allows us to bring you beautiful, artisanal products at an unrivaled value.

Most of our products are designed by, and manufactured exclusively for, our proprietary brands at Windowbox.com. We also sell certain pieces to other high-end retailers who share our passion for handmade, one-of-a-kind products.

You can find assembly instructions on the item’s product detail page, under the “Installation and Care” tab.

Many of our items are custom or made to order. Even when we stop selling them on our website, we still manufacture certain discontinued items. Please contact us for a quote and estimated delivery date.

When selecting a product, an item availability message will appear on the product detail page. Here’s a brief definition of terms:

• In Stock: If there are no disclaimers, the item is currently available to ship, usually within 1-7 days (depending on the item).
• Quick Ship: These are in-stock items that leave our warehouse in 1-3 days.
• Made to Order: This item is available to purchase, and production times vary from product to product. The estimated lead time is displayed on the product detail page. Once you submit your order, production begins immediately and your order cannot be canceled, changed, returned, or refunded.
• Preorder: These items are available for purchase before inventory arrives in our warehouse. The estimated lead time is displayed on the product detail page. When inventory is received, your item will ship immediately.
• Backordered: This item is temporarily out of stock. You can still purchase the item now, but there may be a short wait before it can ship.
• Discontinued: Order soon—this item might be discontinued, or the quantities limited.
• No Longer Available: Sorry, this item is no longer available for purchase (though it may still appear in search results).
• With a Regional Sales Manager (RSM). Apply online for a Trade account.

Our customers’ product reviews are available on most of our product pages. Feel free to submit your own review on any product page.

Yes. We design and manufacture a large selection of premium-quality, made-to-order products tailored to your clients’ needs and wants. Most custom orders can be produced in under eight weeks from design approval. Request a quote and let us help you make your next project extraordinary!

Absolutely. We are proud of the high-touch service we can provide, and your dedicated Account Manager is here to help make the process easy for you, all the way from concept to creation. Whatever you need, just ask!

Yes. Apply online for business credit or contact us at 1-888-427-3362.

Yes, we are able to process and comply with most purchase order (PO) requirements. This can include specialized invoicing and payment terms. Apply online for business credit or contact us at 1-888-427-3362 to get started.

You may use a third-party carrier to pick up your order at one of our distribution centers. To learn more, contact us at 1-888-427-3362.

We do deliver to warehouses, allowing you to provide White Glove Service to your clients. The receiving warehouse is responsible for inspecting and signing for delivery to release Windowbox.com and the carrier for any damages. The third-party warehouse becomes liable for any claims after delivery. To learn more, contact us at 1-888-427-3362.

All orders are encrypted with Secure Sockets Layer (SSL) technology on both endpoints. SSL encrypts all of your personal information including credit card number, name, and address, so that it cannot be read as the information travels over the Internet. In order for SSL to work, you must use an SSL-enabled browser. Learn more.

Please Note: email is not encrypted and is not considered a secure means of transmitting your credit card information. If you prefer not to order online, you can call us directly at 1-888-427-3362 to place your order by phone. Our Customer Service Representatives will be happy to assist you Monday through Friday, 7am to 5pm PST.

If you are using older versions of your browser, you may experience technical difficulties while shopping or with online ordering. If you are experiencing problems with the site, download the current version of any of the following recommended browsers:

• Chrome (Macintosh, Windows, and Linux) http://www.google.com/chrome
• Firefox (Macintosh, Windows, and Linux) http://www.mozilla.com/firefox/
• Internet Explorer (Windows) http://www.microsoft.com/windows/internet-explorer/default.aspx
• Safari (Macintosh, Windows) http://www.apple.com/safari/download/

Cookies are pieces of information stored by your hard drive to remember aspects of your visits to a particular website. We use cookies to help us improve your shopping experience by tracking which areas of our site are most and least popular. We never use cookies to store confidential information like passwords or credit card information. Most web browsers automatically accept cookies.

You will enable cookies when logging into your account or when attempting to complete a purchase. To enable cookies:

Chrome 3.0 or higher: Click the wrench icon at the top right of the browser. Select “Options” from the drop-down menu that appears. Click on the “Under the Hood” tab. You will see an area entitled “Privacy.” Scroll down to “Cookie Settings” and select “Allow all Cookies” from the drop-down box. Click “OK” to close the menu.

Firefox 3.0 or higher: Click the “Tools” menu at the top of the browser. Select “Options” from the drop-down menu that appears. Click on the “Privacy” tab. You will see an area entitled “Cookies”. Click in the checkbox next to “Accept cookies from sites.” A check indicates that this option is selected. Click “OK” to close the menu.

Internet Explorer 11 or higher: Click the “Tools” menu at the top of the browser. Select “Internet Options” from the drop-down menu that appears. Click on the “Privacy” tab. Using the slider graphic, set it to “Medium.” Click “OK” to close the menu.

Safari 3.1 or higher: Click on the “Safari” menu at the top of the screen. Select “Preferences” from the drop-down menu that appears. Click on the “Security” tab. You will see an area entitled “Accept Cookies.” Click in the checkbox next to “Always.” Click “OK” to close the menu.

For help with shopping and ordering, please Contact

Chat with us or call us at 1-800-896-0978.

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Our team is ready and waiting to answer your questions about our rewards program! Just email us at service@windowbox.com and we’ll be in touch.