Frequently Asked Questions
How do I place an order?
Can I make changes to my order?
Many items are made-to-order, and production begins immediately upon order placement. As a result, the item(s) cannot be canceled, changed, returned, or refunded at any time. Each item’s status is indicated on its product page and some In-Stock items may be changed after the order is placed within 1 business day. For more information or to make changes to your order, please chat with us or call a Customer Service Representative at 888-427-3362.
How do I pay for my order?
We accept a variety of payments including PayPal, VISA, MasterCard, Discover and American Express. Gift cards can be redeemed online or by phone. For personal checks or money orders, please contact a Customer Service Representative at 888-427-3362 or chat online.
Do I have to pay in full when I place my order?
Yes, full payment is taken upon ordering.
Will I have to pay sales tax on my order?
Yes, Uncle Sam has his hand out for every order we process.
How do I track my order?
Tracking information is provided via email on your invoice as well as an email from UPS.
We partner with Klarna to offer easy, monthly payments for orders of $250 or more. For more information or to see if you qualify, visit Klarna.com.
Do you sell gift cards?
Yes gift cards are available in denominations of $25 -$200
Yes, we offer digital gift cards. Your gift recipient is emailed a redemption code to use at checkout, along with a personal message from you. Gift cards are available in denominations of $25-$200.
How do I redeem my gift card online?
Gift card information is taken at the check out page and can be used in conjunction with a credit card.
It’s easy. At checkout, when selecting your payment option, choose “Gift Card” and enter your Gift Card Number and PIN. Then click “Apply Gift Card.” Gift cards may be used on their own or in combination with a credit card to make a purchase.
What if I lose my gift card or merchandise credit?
Contact us immediately, we will try our best to trace the value, but please understand recovery may not be possible.
Please think of gift cards and merchandise credits like cash. If your gift card or merchandise credit was lost or stolen, contact us immediately. We will try our best to trace the value, but please understand that recovery may not be possible.
Shipping, Delivery, and Returns
What shipping options are available?
Shipping is included with your purchase, and most likely will ship with UPS. For larger orders, common carrier could be used.
Our products are delivered in one of two ways:
- Front Door Parcel Delivery to your delivery address (i.e., UPS or USPS).
- Truck Delivery for most furniture/large items that exceed parcel carrier shipping weight limits.
How much does shipping and handling cost?
Shipping is included with all orders on Windowbox.com
We’ll ship an unlimited number of items for free to a single shipping address anywhere in the contiguous United States. Sorry Alaska, Hawaii, and Puerto Rico are not eligible for free shipping.
Do you ship internationally?
Shipping is included for all 48 contiguous states. For international shipments, contact us for shipping charges.
What’s your returns and exchange policy?
Items that are regular stock items are returnable within 15 days of receipt of shipment as long as it is in its original condition. A full refund will be issued for items meeting this condition. You will be responsible for shipping the item back to us unless it was our error.
Yes, although each international order is unique. Please contact us to place an order and determine proper shipping and export costs.
What do I do if my item arrives damaged?
Contact us at 888-427-3362 or by chat or email email@example.com
Website and Security
Is the information I give you secure?
All orders are encrypted with Secure Sockets Layer (SSL) technology on both your end and ours. SSL encrypts all of your personal information including credit card number, name, and address, so that it cannot be read as the information travels over the Internet. In order for SSL to work, you must use an SSL-enabled browser.
Please note: email is not encrypted and is not considered a secure means of transmitting your credit card information. If you prefer not to order online, you can place your order by phone at 888-427-3362, Monday through Friday from 7am to 5pm PST.
All orders are encrypted with Secure Sockets Layer (SSL) technology on both endpoints. SSL encrypts all of your personal information including credit card number, name, and address, so that it cannot be read as the information travels over the Internet. In order for SSL to work, you must use an SSL-enabled browser. Learn more.
Please Note: email is not encrypted and is not considered a secure means of transmitting your credit card information. If you prefer not to order online, you can call us directly at 1-888-427-3362 to place your order by phone. Our Customer Service Representatives will be happy to assist you Monday through Friday, 7am to 5pm PST.
What are Cookies and how do I enable them?
You will need cookies to be turned on when you are logging into your account or when you are attempting to complete a purchase.
Chrome 3.0 or higher: Click the wrench icon at the top right of the browser. Select “Options” from the drop-down menu that appears. Click on the “Under the Hood” tab. You will see an area entitled “Privacy.” Scroll down to “Cookie Settings” and select “Allow all Cookies” from the drop-down box. Click “OK” to close the menu.
Firefox 3.0 or higher: Click the “Tools” menu at the top of the browser. Select “Options” from the drop-down menu that appears. Click on the “Privacy” tab. You will see an area entitled “Cookies”. Click in the checkbox next to “Accept cookies from sites.” A check indicates that this option is selected. Click “OK” to close the menu.
Internet Explorer 11 or higher: Click the “Tools” menu at the top of the browser. Select “Internet Options” from the drop-down menu that appears. Click on the “Privacy” tab. Using the slider graphic, set it to “Medium”. Click “OK” to close the menu.
Safari 3.1 or higher: Click on the “Safari” menu at the top of the screen. Select “Preferences” from the drop-down menu that appears. Click on the “Security” tab. You will see an area entitled “Accept Cookies.” Click in the checkbox next to “Always.” Click “OK” to close the menu.
Our team is ready and waiting to answer your questions about our rewards program! Just email us at firstname.lastname@example.org and we’ll be in touch.