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Frequently Asked Questions


How do I place an order?

You can purchase items directly from our website, or by calling 1-888-427-3362. We accept online orders 24/7. Our knowledgeable Customer Service Representatives are ready to help, by phone or chat, Monday through Friday, 7am to 4pm PST.

Can I make changes to my order?

How do I pay for my order?

Do I have to pay in full when I place my order?

Will I have to pay sales tax on my order?

How do I track my order?


Do you offer financing?

Where can I apply for Klarna financing?

Gift Cards

Do you sell gift cards?

How do I redeem my gift card online?

What if I lose my gift card or merchandise credit?

Shipping, Delivery, and Returns

What shipping options are available?

How much does shipping and handling cost?

Do you ship internationally?

Can I ship to multiple addresses?

What does “Quick Ship” mean?

What is a delivery surcharge?

What is the delivery time to an APO/FPO address?

How should I prepare for my common carrier (non UPS) delivery?

When will I receive my order?

How do I track my order?

What do I do if my item arrives damaged?

What’s your returns and exchange policy?

Product Information

Who makes your products?

Can I find your products at other stores or on other websites?

Where can I find assembly instructions?

Can I order a replacement for a discontinued item?

Can you tell me the availability of a specific item?

Where can I read reviews of your company or products?

Do you offer custom products?

Can I work with the same Associate throughout the life of my project, or for multiple projects?

Do you offer Net 30 terms?

Do you work with purchase orders?

Can I pick up my order using a third-party carrier?

Will you deliver to a warehouse?

Website and Security

Is the information I give you secure?

What browser do I need to shop?

What are Cookies and how do I enable them?

Who do I contact if I’m having problems viewing your website?


How do I contact you if I have additional questions?

Yotpo Rewards Program FAQs

How do I join the Loyalty program?

How can I earn points?

What can I get with my points?

How do I redeem my points?

How do I contact support if I have questions about my points?